Refund Policy

Effective date: June 1, 2026  ·  Last updated: June 1, 2026

This Refund Policy explains when and how you can request a refund for purchases made on ATSFreeCV (atsfreecv.com). Our payments are processed by Polar.sh, which acts as the Merchant of Record for all transactions.

1. Our Products

  • Pay per CV — $2.00 USD (one-time): a single full resume optimization, including unlimited scans for that CV, AI rewriting, job matching, and DOCX/PDF export. This is a one-time digital purchase.
  • Pro — $10 USD per month (subscription): unlimited CV creation and scans, AI rewriting, premium templates, and priority processing, billed monthly.

2. Digital Goods — Immediate Delivery

ATSFreeCV provides digital services that are delivered and consumed immediately upon purchase. Because access to AI analysis, rewriting, and exports is granted instantly, purchases are generally non-refundable once the service has been used.

By completing a purchase you acknowledge that you are requesting immediate access to digital content and, to the extent permitted by law, you waive any statutory cooling-off / withdrawal period once the service has been accessed.

3. Pro Subscription

  • You can cancel anytime from your account settings. Your Pro access continues until the end of the current billing period.
  • We do not provide prorated refunds for the unused portion of a billing period.
  • Renewal charges are not refundable after the new billing period has started, except where required by applicable law.

4. When We Do Offer Refunds

We will review and, where appropriate, issue a refund in cases such as:

  • You were charged more than once for the same purchase (duplicate charge).
  • You were charged after cancelling, due to a billing error on our side.
  • A technical fault on our platform prevented you from using a paid feature and we were unable to resolve it.
  • Any case where a refund is required by applicable consumer-protection law.

5. How to Request a Refund

Email [email protected] within 14 days of your purchase with:

  • The email address used for your account
  • The Polar order / receipt number (from your purchase confirmation email)
  • A short description of the reason for the request

We aim to respond within 3 business days. Approved refunds are issued to your original payment method by Polar, typically within 5–10 business days.

6. Chargebacks

If you have an issue with a charge, please contact us first — we can usually resolve it faster than a bank dispute. Initiating a chargeback without contacting us may result in suspension of your account.

7. Contact

Questions about this Refund Policy? Reach us at [email protected] or via our contact page. See also our Terms of Service and Privacy Policy.